Welcome to RIVE IS Clothing Shop’s FAQ section. We’re here to help you navigate our inclusive fashion journey with ease. Below you’ll find answers to our most commonly asked questions about our products, sizing, delivery, and more.

Product Questions

What makes RIVE IS clothing different?
Our collections are designed to celebrate all bodies across the size spectrum, from petite to plus-size, tall to maternity. We offer precision tailoring in our Exclusive Fit Collection and focus on inclusive designs that make everyone feel extraordinary.
What types of clothing do you offer?
Our collections include:
  • Main Collection (our core fashion pieces)
  • Fit range (specifically tailored fits)
  • Accessories and jewellery
  • Bags & purses
  • Hoodies & sweatshirts
  • Trousers & leggings
  • Shorts
  • Sunglasses
With specialized sizing options including Petite, Plus Size, Big & Tall, Maternity, and Tall.
How do I know which size to order?
We provide detailed size guides on each product page and recommend taking our Fit Profile Quiz to find your perfect match across our extended sizing spectrum. Our Exclusive Fit Collection is specifically tailored to reduce returns, with precision sizing for different body types.

Ordering & Account Questions

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secured with industry-standard encryption for your peace of mind.
Can I change or cancel my order after placing it?
We process orders quickly to get them to you as soon as possible. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

Delivery & Shipping

What shipping options do you offer?
We provide two shipping methods to suit your needs:
🚀 Express Shipping (10-15 business days)
– £12.95 flat rate worldwide
– Handled by premium carriers DHL or FedEx
– Includes full tracking and signature confirmation
– Recommended for trending items
📦 Free Standard Shipping (15-25 business days)
– Free on orders over £50
– Shipped via EMS with tracking
– Ideal for complete looks or wardrobe essentials
All orders take 1-2 business days to process before shipping.
Do you ship worldwide?
Yes! We offer seamless global delivery, though some remote areas in Asia and other regions may experience extended delivery times or restrictions. If you have concerns about your location, please contact us before ordering.
Can I track my order?
Absolutely! All shipping methods include tracking. You’ll receive your tracking number via email once your order ships from our Birmingham studio.

Returns & Exchanges

What is your return policy?
We want you to love every piece you order from us. Our hassle-free return policy includes:
  • 15-day return window from delivery date
  • Items must be unworn with tags attached
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 5 business days of receipt
How do I initiate a return?
Please email our customer care team at [email protected] with your order number and details about the items you wish to return. We’ll provide you with return instructions and the necessary documentation.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, we recommend placing a new order once your return is processed. This ensures you get the freshest items from our limited-run collections.

Still Have Questions?

Our Birmingham-based customer care team is always happy to help at [email protected]. At RIVE IS, we’re committed to making fashion that adapts to you – and customer service that does the same.

Shop our collections today and experience inclusive style delivered with care.