Term and Conditions

Last Updated: [Insert Date]

Welcome to RIVE IS Clothing Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.riveisclothing.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or have parental consent to use our services. By placing an order, you confirm you meet these requirements.

1.2 User Responsibilities

You agree to:

• Provide accurate account and order information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with other users’ enjoyment of the site

1.3 Intellectual Property

All content on our site (logos, designs, text, images) is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Products & Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, sizes, colors and pricing. However, slight variations may occur. If a product doesn’t match its description, you may return it under our Returns Policy.

2.2 Availability

All items are subject to availability. We may limit quantities and discontinue products at any time. If an item becomes unavailable after you order, we’ll notify you and cancel that part of your order.

2.3 Special Categories

Our inclusive collections include:

• Big & Tall/Tall: Extended sizes for taller frames
• Petite: Proportionate fits for shorter statures
• Plus Size: Stylish options for curvier figures
• Maternity: Comfortable designs for pregnancy

3. Orders & Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or incorrect pricing.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We may adjust prices at any time, but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at order confirmation.

3.4 Order Confirmation

You’ll receive an email confirmation once we process your order. Please check all details carefully and contact us immediately at [email protected] for any discrepancies.

4. Shipping & Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

4.3 Delivery Areas

We ship worldwide except to Asia and certain remote regions. Delivery times are estimates and may vary due to customs processing.

4.4 Import Duties

International customers are responsible for any customs fees, taxes, or duties imposed by their country.

5. Returns & Exchanges

5.1 Return Policy

You may return most unworn, unwashed items with original tags within 15 days of delivery. Non-returnable items include:

• Final sale items
• Personalized products
• Jewellery & Watches (unless faulty)
• Sunglasses (unless faulty)
• Bags & Purses with broken hygiene seals

5.2 Return Process

Follow these steps:

1. Email [email protected] within 15 days to request authorization
2. Include your order number, item details, and reason for return
3. Wait for our Return Authorization Number (RAN)
4. Ship items to: RIVE IS Returns Department, 93 Cornwall St, Birmingham, GB B4W 6FW

5.3 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

5.4 Exchanges

We exchange items for different sizes/colors (subject to availability). Price differences will be adjusted accordingly.

6. Liability & Disputes

6.1 Our Liability

We’re not liable for:

• Delays beyond our control (e.g., natural disasters, pandemics)
• Incorrect care of products after delivery
• Minor variations in product color/texture due to screen settings

6.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

7. Privacy & Data

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your data.

8. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

9. Contact Us

For questions about these Terms and Conditions, please contact:

RIVE IS Clothing Shop
93 Cornwall St
Birmingham, GB B4W 6FW
Email: [email protected]